Service recovery
Service recovery for unhappy customers
What is service recovery?
Service recovery gives a customer who had a poor experience the option to send their feedback privately to the business alongside the public Google review path. It is a way to hear and fix problems without standing in the way of anyone leaving a public review.
Is service recovery gated or compliant?
It is never gated and it is fully FTC and Google compliant. Every customer always sees the Google review option; the private path is simply offered as well, so you are not filtering or suppressing negative reviews.
Which plans include service recovery?
All of them. Service recovery is universal and is never restricted by plan, because catching an unhappy customer matters for every business.