Help & Support

Kaisah turns a real customer visit into a posted Google review. You place a QR code at your business or share a review link. The customer scans it, answers four or five quick questions about their experience, and Kaisah composes an editable draft from those answers. The customer reads the draft, changes anything they like, and posts it to Google. The customer is always the author. Kaisah only removes the blank page problem that stops most people from writing the review they meant to leave.

The two biggest levers are placement and timing. Put your QR code where customers can reach it without standing up, on the table, at the counter, on the receipt, or at the front desk, and prompt them right after a good experience rather than days later. A card shown the moment someone has finished a meal or a service converts far better than a poster by the door or a text that arrives the next morning. You can also share your review link by WhatsApp or text after the visit for customers you already message.

Put it at the point where the experience ends and the customer is still with you. For restaurants that is the table tent, the bill folder, or the receipt. For salons it is the chair or the checkout counter. For dental clinics it is the front desk at checkout. For cinemas it is the seat back or the lobby on the way out. The goal is zero friction: the customer should be able to scan without getting up or asking. We have detailed placement guides for each industry in the resource hub and blog.

When customers answer your questions, Kaisah turns their own answers into a short review draft they can read, edit, and post to Google. The customer is the author. Kaisah just removes the blank page problem so the review they meant to write actually gets written. Nothing is posted automatically, and the customer can rewrite any part of the draft before it goes live. Every word published is a word the customer chose to keep.

Yes. Go to your dashboard and tap Manage Questions. You can select up to five questions from the library for your business type and adjust the answer options on certain question types. Custom questions are available on the Essentials plan and above. On the Free plan you use the curated default set for your industry, which is already tuned for that business type.

Up to five. We cap it deliberately. The whole point is a 30-second flow that a customer will actually finish at the table or the chair. More questions feel like a survey and drop completion. Four or five short, specific questions give Kaisah enough to compose a natural draft without making the customer work.

On your dashboard, open the Brand Settings section. You will find options to download the QR code as an image you can print, and to copy or share the review link directly. Download it at the largest size for anything printed, so it stays sharp on table tents, receipts, and signage.

Yes, on the Essentials plan and above. You can add your logo and set custom colors so the QR code matches your brand instead of looking like a generic black-and-white square. A branded code looks more trustworthy on a table or counter, which nudges more customers to scan. On the Free plan you get a clean standard QR code without custom branding.

First check that it links to the correct review URL by scanning it yourself with a phone camera. If you recently changed your business details, regenerate the QR code from your dashboard so it points to the latest link. Make sure the printed code is large enough and not covered, folded, or behind a glare. If it still fails after regenerating, contact support using the form below and we will check it for you.

Yes. Every business has a shareable review link alongside the QR code. Copy it from Brand Settings and send it by WhatsApp, SMS, email, or in a booking confirmation. The link opens the same question flow as the QR code, so it is useful for delivery orders, online bookings, or any customer you reach by phone rather than in person.

There is a Free plan with 25 reviews a month for a single business, no credit card required. Essentials covers 50 reviews a month with custom questions and branded QR codes, and Unlimited removes the monthly cap for a single business. Indian customers are billed in INR and customers outside India are billed in USD. See the pricing page for current rates and the annual discount.

On Free and Essentials, the review count resets at the start of each billing cycle. If you reach the cap before the cycle ends, new drafts pause until the cycle resets or until you upgrade to a higher plan, which takes effect immediately. Unlimited has no monthly cap. If you are regularly hitting the Essentials ceiling, Unlimited is usually the better value than topping up.

Pricing currency is set by where your business is. Customers in India see and are billed in INR. Customers outside India see and are billed in USD. Both are processed securely through Razorpay, including international cards. You do not choose the currency manually, it follows your region so the checkout matches the plan you see.

Open Settings and go to the billing section to upgrade, downgrade, or cancel. Upgrades apply right away. If you cancel, your plan stays active until the end of the period you have already paid for, so there is no mid-cycle cutoff. Autopay handles renewals automatically until you cancel.

We offer a 14-day full refund window. If Kaisah is not the right fit, contact support within 14 days of your payment and we will refund you in full. After that window, you can still cancel any time to stop future renewals, and you keep access until the end of the period you paid for. Full terms are on the Terms of Service page.

Each Kaisah account is set up for a single business, with its own questions, QR code, and analytics. If you run multiple locations or brands, contact us about a multi-location setup and we will help you get the right configuration.

Yes. We use industry-standard encryption in transit and at rest, and your data is stored on managed, access-controlled infrastructure. We never sell your data or share it with third parties for their own marketing. Customer answers are used to compose the review draft and to show you analytics, nothing else. See our Privacy Policy for the full detail on what we collect and how it is handled.

Open Settings to update your account email or change your password. If you have forgotten your password, use the reset link on the sign-in page and you will receive an email to set a new one. For security, changing your email may require you to confirm the new address before it takes effect.

Yes. Go to Settings, then the Danger Zone, then Delete Account. This permanently deletes your account, all your businesses, and all associated data. It cannot be undone, so export anything you want to keep first. Reviews already posted to Google are not affected, because they live on your Google Business Profile, which you own.

Yes. Kaisah is built to be compliant. Every customer gets the same public review path, the draft is composed from the customer's own answers in their own words, and nothing is posted without their edit and approval. Kaisah does not do review gating, which is the banned practice of only sending happy customers to leave a public review. The option to send private feedback instead is offered to every customer, not used to filter who reaches Google.

If a customer's answers point to a poor experience, Kaisah still gives them the public review path, and it also offers a way to send their feedback privately to you. This service recovery option is available to everyone, not just unhappy customers, so it stays compliant. It means you hear about a problem directly and get a chance to fix it, rather than reading about it in a public one-star review first.

Yes. Reviews live on Google, attached to your Google Business Profile, which your business owns. Kaisah never holds your reviews. If you cancel, every review already posted stays exactly where it is on Google. Stopping Kaisah only changes how new reviews are collected going forward.