About Kaisah
Built around the moment a customer actually wants to leave a review
Kaisah is a review collection platform for restaurants and local businesses. The customer scans a QR code, answers four or five questions about their visit, and Kaisah turns those answers into a draft review they can edit and post to Google in under a minute. The point is not the QR code or the AI. The point is removing the blank text box, which is what kills most reviews before they get written.
Who builds Kaisah
Rinkle Agarwal
Founder, Kaisah
Rinkle started Kaisah after watching small restaurants in India do everything right inside the building (great food, attentive staff, repeat regulars) and still lose to competitors with thinner products but more Google reviews. The gap was not effort. It was a missing 30-second moment between "I really enjoyed this" and "I posted a review about it". Kaisah exists to close that gap, compliantly, without the awkwardness of asking customers to write paragraphs from scratch.
She writes the blog, talks to most early customers, and pushes most of the code that ships. If you want to ask anything about Kaisah, reach her directly on LinkedIn.
linkedin.com/in/rinwalWhy Kaisah is built the way it is
Most review collection tools used to filter customers before deciding which ones to send to Google. Send the happy ones, route the unhappy ones to a private feedback form. The industry called it "smart routing" or "review gating". The FTC called it deceptive trade practice and made it carry penalties of up to $51,744 per violation under the August 2024 deceptive reviews rule. Google followed by classifying gating as a content policy violation that triggers Business Profile suspension.
Kaisah was rebuilt around a different model in May 2026. Every customer, regardless of how their visit went, gets the same Google review path. Unhappy customers also get a private feedback channel that emails the business directly, in addition to the Google path. Two paths, both always available, never filtered. That is what compliant review collection looks like in 2026, and it is what we ship.
The compliance pivot turned out to be a product improvement, not a constraint. Universal access actually produces better reviews because the customers who would have been filtered out have agency to either improve the situation privately OR publish a fair review. The reviews that get written are more honest, the businesses that handle the private feedback well retain more customers, and the rating distribution looks like real life instead of a manicured 4.9 average that everyone now knows is fake.
How it works in practice
Scan
Customer scans a QR code at the bill folder, the table tent, the front desk, or opens a link sent via SMS or WhatsApp.
Answer
Four or five quick questions tailored to the business type. Cafe, dental clinic, salon, multiplex cinema each get their own question set. Takes under 30 seconds.
Edit and post
Kaisah composes a draft from those answers using the customer's own ratings and selections. The customer reviews the draft, edits any part of it, and posts to Google. Every word the customer publishes is a word they chose.
Service recovery, separately
Unhappy customers see the Google option AND a private feedback form. The business gets the heads-up email; the public review path is never blocked.
Where Kaisah is today
Kaisah went live in March 2026 with restaurants in tier-1 Indian cities as the first customers. Cinemas joined the platform in May 2026 (the post-credits moment turns out to be a strong review conversion window). Dental clinics and salons followed. The product now serves businesses across India and is launching USD billing for the US, UK, EU, and UAE markets in June 2026.
The compliance pivot shipped to production on 2026-05-15. We do not gate, we do not filter, we do not route by sentiment. Universal access is the only legitimate model now and it is the only model Kaisah ships.
Pricing starts free, with 25 reviews a month and no credit card. Paid plans begin at ₹500 / $5 per month, which lands well below enterprise reputation tools that charge hundreds of dollars for a single location. Running several locations? Contact us about a multi-location setup.
Partnerships and integrations
We talk to POS vendors, restaurant management platforms, agencies, and resellers who want to add compliant review collection to what they already offer. Open to white-label, revenue share, integration partnerships, and co-marketing. The fastest way to start that conversation is the partnerships page or LinkedIn.
Ready to try Kaisah?
Free plan with 25 reviews a month, no credit card. Cancel any time, 14-day full-refund window on paid plans.